Category Archives: History

The destruction of MCAS progressive sheltering: Dismantling all checks and balances

A History

  • The 2000 MCAS Citizens MCAS Task Force chaired by Dove Lewis, directed the county to charter a process for progressive humane sheltering at MCAS. It emphasized and incorporated the community’s values and included participants from the community including veterinarians as major participants. It was about ending the needless killing of companion animals. Animals were not to be put to death unless they were irremediably suffering or had a behavior challenge that even after behavior interventions presented a serious public safety risk.

The implementation of humane sheltering charter included:

  • An MCAS shelter Review Committee

The committee included staff, volunteers, rescues, interested citizens, and, twice a month, a diplomate in behavioral veterinary medicine attended. The diplomate in behavioral veterinary medicine also was on contract to provide animal behavior advice on various agency cases.

The Shelter Review Committees meetings were conducted as open public sessions. Their goal was to seek options and solutions for animals in need. It was not to kill them.

  • October 2015: The dismantling of the citizens’ task force directive for humane sheltering

The dismantling of MCAS’ humane sheltering mission began with the hiring of Jackie Rose as MCAS Director in late October 2015. Behind closed doors and without scrutiny, Director Jackie Rose created policies contrary to humane sheltering. These policies are still in place today. Director Rose created an authoritarian agency, removing by fiat all public participation and an open democratic decision making process.

The Shelter Review meetings became a private affair: managers only. Decisions about euthanasia no longer permitted public, staff, volunteer or expert participation or input. In new policy statements, staff, citizens and volunteers were denied any say in euthanasia decisions and told they were not permitted to explore options. Meetings once held weekly, during which animal dispositions were discussed and reviewed, now could occur at any time any day of the week. No quorum was required. A pilot behavior and training program, initiated by staff and volunteers to train dogs with special needs to become adoptable, was shut down without explanation or notice.

  • April 2019: Jackie Rose left to assume the directorship of Ventura California Animal Control after a 2016 and 2018 poor performance audits. Jackie Rose was ousted ‘retired with honors’ from Ventura Animal Control late 2023 after community backlash over precisely the same leadership she showed in MCAS, beginning with the unjust euthanasia of a specific dog.
  • February 2020: MCAS Client Services Supervisor Wade Sadler took over as acting director, an assignment made permanent shortly after a hasty public advertisement for the director’s position. There was no credible search for a replacement. The directorship was handed down. The failed policies and practices created by Jackie Rose continued under Wade Sadler.
  • July 2022: Erin Grahek, a former case manager after failing to advance at the Department of Aging and Disabilities, was appointed acting MCAS director and assumed the directorship permanently in July 2022 during the height of an animal care crisis at MCAS. The external search for a director was cursory and short.

While acknowledging her lack of experience (never having served in any capacity in animal services or welfare), Erin Grahek assured the public she would lead by deferring her power and authority to the agency managers.

Grahek didn’t come to Animal Services with any animal welfare experience. ‘ I will bring on strong professionals who have the animal welfare background that I don’t, and marry that with my experience as a manager and a leader in Multnomah County,’ Grahek said.”

Under their direction, given the creation of a power vacuum, managers replaced the goals of pet redemption and retention with pre-select adoptions marked by significant returns. They dismantled and removed the entire support system for pet retention and redemption: Emergency Board and Pets in Crisis, advising citizens it was not their job. ‘They were not a hotel.’ No official permission was sought for their unilateral change in the agency’s mission from pet retention and redemption to cheap animal sales.

At the same time animal care was undermined, animals with medical care, behavior or other concerns were assigned waivers disowning all responsibility. Fear waivers most often reflect agency conditions for which MCAS is responsible. Now it’s the animal’s “fault,” not the agency’s responsibility.

Dolly’s Fund, a public fund restricted to the special medical care needs of shelter is seldom accessed for animals anymore. If a rescue will not take them, they are killed or adopted with waivers. All compassion for vulnerable animals has vanished. The managers ended medical and hospice fosters. If they cannot be transferred they are killed.

MCAS euthanasia policies were unilaterally changed by the managers. When they failed to succeed at their assignment, they lowered the bar to allow themselves to count failure as success.

Multnomah county animal shelter  drops language stating animals won’t be euthanized for space.

Readers respond: don’t believe euthanasia assurances.

No input from others invested in an animal’s life is permitted. The process is not open. The term ‘Shelter Review’ has been renamed ‘Rounds Review’ for a process that has nothing in common with hospital rounds review among professionals. Euthanasia decisions continue to be decided by managers without any background in animal behavior, science or training. The statements made justifying euthanasia for any given animal in nearly every record defy the facts, professional decision making and risk assessment processes. Animals are killed as “unhealthy and untreatable” when they are not. It is a deliberate and a self serving deception intended to mislead the public and conceal their failures. Only the animals are victims and pay the price.

MCAS continues to fail. The leadership is authoritarian. Management is largely selected through a process of nepotism not qualifications.

That is the challenge County Chair Jessica Vega Pederson, the Board of Multnomah County Commissioners and Department of Community Services Director Margi Bradway face: Either honor public service and the lives of shelter animals in their care or to capitulate to management welfare and failure.

Gail O’Connell-Babcock

The power of cronyism and corruption: How Multnomah County perpetuates failure

Failure is built into MCAS government when cronyism replaces public service, where contrary opinions are designated as ‘unprofessional’ or ‘undermining the mission.’

The recent advancement of Andrew Mathias from Animal Care Supervisor to Operations Manager at MCAS by Director Erin Grahek and Director of Community Services Margi Bradway represents an enormous betrayal of public trust. Andrew Mathias, originally hired by former Director Jackie Rose, collaborated with Jackie Rose to reverse all humane policies and public participation at MCAS. He personally ended Open Paw, a program intended to reduce shelter stress, deprived animals of needed care, and was instrumental, along with former Director Rose, in trivializing the 2018 Audit recommendations, and developed the “waiver” system that disowning all responsibility for all animal care (Kennel Cough waivers, Fear Waivers, Handling Waivers, etc.).

“Longtime volunteer Kelley Sherman and former volunteer Debbi Stegemeyer remembered Andrew Mathias, one of the shelter’s two animal care supervisors, telling volunteers at a meeting shortly after the 2018 audit was released that they didn’t have to worry about its findings. ‘I want you all to know that MCAS is already doing good enough,’ Sherman recalled Mathias saying. Mathias declined to comment to The Oregonian/OregonLive.”

Andrew Mathias applied to the position of Operations Manager in July 2022, but was rejected as a candidate due to an implicit lack of shelter and animal experience alongside administrative leadership skills. Skills that he has not developed since July 2022, based on repeated management failures documented by local media, no matter what scapegoats the shelter may create.

“From: Jamie Waltz
Sent: Monday, July 18, 2022 8:25 AM PDT
To: Erin Grahek
Subject: Re: Shelter Manager Next steps
Thank you for having this conversation with Andrew.
Jamie
On Fri, Jul 15, 2022 at 5:01 PM Erin Grahek <erin.grahek@multco.us> wrote:

Thanks for all of your support in this process. I met with Andrew a
few minutes ago and let him know that I was not going to be
offering him the position. I did say that Heather would be a good
source of interview feedback, having been on both panels.
I told him that I wanted to continue to explore and find a candidate
that had good shelter/animal experience and organization skills and
the higher level of management experience and strategic visioning
skills. That I really see this position being a support to the
management team and the director, therefore needing to be a
both/and candidate.

He seemed to take it well, we had a good talk. We will see.
Take care and have a good weekend.”

The slow slide to failure that began long ago accelerated rapidly in 2016 when Jackie Rose was appointed director, or rather, as dictator.  Ms Rose, unsupervised, reformed all policies, concentrating power in her own and managers hands, leaving workers, citizens, rescues and expert consultants powerless.  Those policies, all unexamined, remain in place today.  They have created a collective culture of unchecked arrogant entitlement. These are some examples:

  • Once, owners who had surrendered their impounded dogs while in a state of emotional distress were permitted to reclaim them with the appropriate infraction ticket and corrective restrictions if a violation had occurred. Now, within minutes, they have no right to reclaim. It is entirely up to the management’s discretion. There are no rights to appeal.

  • Experienced rescues are forbidden to appeal euthanasia decisions by the Shelter Review Committee, a group of in-house managers with limited animal behavior backgrounds or rehabilitation experience.   MCAS now permits no discussion and refuses to listen to options that will save animals’ lives without any risk to the public. In every case a process that will save lives has been replaced by policies dictated by a corrupting absolute power.

  • The new volunteer policy manual warns volunteers to not question  management judgments to kill specific animals, nor disclose these dispositions to the public, nor  advocate for animals when they saw a decision they believed was unjust or there would be consequences, designating such actions as “unprofessional” or “undermining the mission of MCAS.”

2024 MCAS Volunteer Handbook

“Volunteers are expected to act professionally at all times when engaging in MCAS
activities. This includes adhering to, and showing support of, the policies and directives of MCAS staff and refraining from allowing conflicting personal views to overshadow the expertise and purpose of MCAS…” (Page 5)

“…Multnomah County Animal Services maintains the sole discretion to determine animal dispositions and outcomes. Volunteers may not solicit changes to determined dispositions or individual outcomes without express approval from MCAS, including seeking rescue for animals on behalf of MCAS, seeking adoption placement for animals that are not available for adoption, or otherwise disregarding the disposition determination processes in place at MCAS. These activities undermine the mission of MCAS.” (Page 10)

We see a glimpse of the consequences of this policy in an Koin article by Jashayla Pettigrew, Former animal shelter volunteer sues Multnomah County over ‘unlawful’ termination.

“The lawsuit claimed MCAS employees regularly shared their frustrations with shelter leadership, and Bedrosian sometimes joined to discuss her concerns with their euthanasia and adoption policies.

According to the declaration, shelter leaders warned the volunteer against questioning their actions and policies in April 2023 — stating she made people feel ‘uncomfortable.’

About two months later, a volunteer coordinator told her that only staff could discuss topics like adoption and euthanasia.”

“…Bedrosian privately communicated her concerns with the shelter manager and was terminated the following day, according to the suit.”

A prediction from May 1, 2019, proven true.

The following is a post from my proto-blog on Change.org, following Former Director Jackie Rose’s departure from the shelter.

Fun fact: Jackie Rose departed MCAS to become Director of Ventura County Animal Services in 2019. In 2023, she ‘retired‘ after facing criticism for the same conduct she showed at MCAS due to a “small but vocal group” critical her euthanasia policies, where too many adoptable animals were euthanized.

Aftermath:

The triumphant departure of Jackie Rose to a sunnier climate; 
The devastating fracture of the No Kill mission left behind.

Oregon citizens first learned of MCAS Director Jackie Rose’s April 12, 2019 departure to Ventura County Animals Services from California newspapers, where media reported that a joyful welcome awaits her scheduled arrival on May 1, 2019. There was no prior word or warning from local Multnomah government that Ms. Rose had moved on until surprised local citizens brought it to their attention.

After a 3 ½ year tenure, all that Jackie Rose left behind for Multnomah residents were unfinished audit goals surrounding continued well documented substandard care, and increased concerns about the welfare and well-being of staff and animals. Her legacy, multiple new policies that stripped away animals’, citizens’ and staff rights, continue. They are marked by a lack of empathy and passed unnoticed because of a lack of government oversight accompanied by apathy and indifference.  As Bob Dylan once said, “there is no success like failure and failure is no success at all.”

Everything about Ms. Rose rejects the core of No Kill – the basic principle that every life counts and requires every effort to find and implement humane solutions.   Under her leadership, “inconvenient” animals are routinely killed after being labeled “unhealthy/untreatable” even when the records demonstrate that they were only scared or had treatable conditions. Killing at MCAS has become an act of convenience, one taking place behind closed doors and disguised as “necessary” to create a perfect marketing vision. 

MCAS’s progressive path forward began with a 2000 MCAS Citizens’ Task Force and a commitment to achieve a No Kill mission by 2005.   After three and one-half years of Ms. Rose, MCAS could not be further from that goal.   Its claimed successes are belied by unverifiable “high live release rates” that have been promoted by low adoption standards, multiple free or nearly free adoption sales, revolving door adoptions and a high adoption return rate.  The mission is numbers only: “Any home will do.” Animals returned over and over again are traumatized, ultimately offered to rescue or killed. It is a factory goods model, not a humane shelter model.  

The peoples’ mission lost its way under Ms. Rose’s guidance.  Animals have become highly disposable: a widely supported community mission was discarded by politicians when inconvenient.  The need for change starts with government culture: public service must replace collegiality. When government prizes protecting colleagues from their mistakes over accountability, democracy itself is subverted. Rationalization of failure replaces correction, motivated by a desire to keep the issue off the elected leaders’ desks. The only check on re-naming failure as success comes from George Orwell’s comment: “…It is possible to carry on this process [ ‘impudently twisting facts’] for an indefinite time: the only check on it is sooner or later a false belief bumps up against solid reality, usually on a battlefield.”

Multnomah County politics must change, if there is to be any progress forward. Questions and concerns about local government should not be treated as adversarial attacks; they present serious issues that must be addressed and corrected.  Problems kicked down the road worsen.   Too much power regarding the appointment of the MCAS Director is concentrated in one person’s hands.

The appointment decision of the MCAS Animal Services Director is left entirely up to one person, the Director of Community Services, a person whose other responsibilities are Bridges and Transportation, a person with no knowledge about sheltering.   He provides no oversight.    The position of animal control director in Multnomah County is de facto independent. Citizen and staff concerns and complaints are ignored at both the MCAS and Department levels. Ask and there is no response. 

Abuse of power commonly occurs when supervisors abdicate oversight.  The citizens’ will to create a progressive sheltering mission beginning in 2000 has been easily tossed aside.  Department Director Peoples has steadfastly ignored mounting evidence and complaints about the hostile environment created by Ms. Rose’s policies, practices, and behaviors affecting animals, the public and staff alike. He didn’t listen. Neither he nor the county commission responded to concerns. The findings of the MCAS audit reports were treated initially as an affront. Prior to the formal release of the audit, Kim Peoples and Jackie Rose, instead of first meeting with the Audit Department to advance corrections, met privately with each county commissioner to pre-empt its impact.

Jackie Rose has departed MCAS to Ventura, California. The effects of her massive overhaul of all MCAS policies, many hostile to this community, will continue in Oregon. It will be a long and rough road home. Ventura County will be her next victim.

Gail O’Connell-Babcock


2024 Multnomah County Animal Services Volunteer Handbook

Gimme Shelter Portland criticism of MCAS, and the response from Kim Peoples, former Director of the Department of Community Services

MCAS Task Force Findings, June 29, 2000

Multnomah County Animal Services Audit, 2018

Multnomah County Animal Services Audit, 2016
https://multco.us/info/animal-services-audit

Email Record: The deterioration of morale and performance at MCAS